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The recalled boilers can release carbon monoxide due to delayed ignitions or component damage, posing a risk of serious injury or death. Improper combustion settings can increase this hazard.
Triangle Tube has received two reports of death—one in 2015, and one in 2016 following a repair—due to carbon monoxide poisoning and 25 reports of carbon monoxide leaks associated with the recalled boilers.
Recalled boilers were manufactured between December 2011 and April 2019 and have serial number prefixes beginning with AE, PT, PA, PTE and PEA. CLICK HERE to identify if your product is recalled and schedule a free inspection and repair.
For additional information, you can find the CPSC and Health Canada recall press releases:
IF YOU ARE A HOMEOWNER/CONSUMER:
1. To identify if you have a recalled boiler, please CLICK HERE
2. To register for a free inspection and repair, you can CLICK HERE or email us at productrecall@triangletube.com. You can also talk to a Triangle Tube customer service member by calling toll-free 877-574-5036 from 8 a.m. to 5 p.m. ET Monday through Friday.
3. For a letter with more information about the recall, please CLICK HERE
4. For an FAQ about the recall, please CLICK HERE
IF YOU ARE AN INSTALLER:
If you intend to service a recalled boiler, you must obtain approval from Triangle Tube prior to performing the inspection and repair. We ask that you please:
1. Visit the online portal that we have developed specifically for contractors: https://r2rportal.triangletube.com.
2. Register on the portal and if your customers have registered already and selected you as preferred installer, you will see their recall job. You are also able to register your customer for the recall through the same portal. If you’d rather provide this information via phone, please call us at 877-574-5036 from 8 a.m. to 5 p.m. ET Monday through Friday.
3. Triangle Tube will then confirm that you are eligible to conduct repairs.
Once you receive approval to conduct the repair, you can find additional instructions and guidance regarding the repair HERE
1. This letter will assist you with the instructions you need to complete the repair. CLICK HERE to see our Letter to Installers.
2. For instructional videos on how to perform the repair and inspection as part of this recall, please see below:
- 'How to' Repair Videos for PT Prestige Models can be found HERE
- 'How to' Repair Videos for PA Prestige Models can be found HERE
- Our Full Collection of 'How to' videos related to the Product Recall 2025 can be found HERE
3. To see our Rework Kit Instructions, please view Our Product Recall instruction documents which can be found HERE
As the original innovator of the fire tube boiler, safety is our highest priority.