Product Recall

Voluntary Recall for PT-, PA-, PEA-, PB-, & PEB-prefixed Prestige Solo & Excellence

As the original innovator of the fire tube boiler, safety is our highest priority.

Triangle Tube is conducting a voluntary product recall to repair certain boilers in cooperation with the U.S. Consumer Product Safety Commission (CPSC) and Health Canada. The information found at the links below will help you determine if your boiler is subject to this recall.

IF YOU ARE A HOMEOWNER/CONSUMER:

How to Identify if your boiler is affected CLICK HERE.

Helpful guide for the homeowner/consumer FAQs.

This letter to the homeowner/consumer will assist you if your boiler is subject to this recall. Letter to our consumers.

If a boiler is subject to the recall, a professional must get approval from Triangle Tube prior to performing the repair. Contact our toll-free number 877-574-5036 in the US or Canada. Labor claim form

Call us and a customer service representative will personally help you determine if your boiler is subject to this recall. Consumers can call 877-574-5036 in the U.S. or Canada to determine if your product is impacted.

IF YOU ARE AN INSTALLER:

This letter to the installer will assist you with the instructions you need to complete the repair. Letter to installers.

Installer document to be used and sent to Triangle Tube prior to performing the repair. To be completed by the installer.

View Our Product Recall Repair Video (How To: Attach A Vent Adapter) – If your boiler is subject to the recall, a professional must get approval from Triangle Tube prior to performing the repair. Contact our toll-free number 877-574-5036 in the US or in Canada.